How do mobile wallets improve sustainability in payment services? A comprehensive literature review

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dc.authorid0000-0003-0504-3395en_US
dc.authorscopusid23981321400en_US
dc.authorwosidL-5002-2016en_US
dc.contributor.authorHopalı, Egemen
dc.contributor.authorVayvay, Özalp
dc.contributor.authorKalender, Zeynep Tuğçe
dc.contributor.authorTurhan, Deniz
dc.contributor.authorAysuna, Ceyda
dc.date.accessioned2022-12-13T09:23:06Z
dc.date.available2022-12-13T09:23:06Z
dc.date.issued2022en_US
dc.departmentFakülteler, Mühendislik ve Doğa Bilimleri Fakültesi, Endüstri Mühendisliği Bölümüen_US
dc.description.abstractAbstract: Easy access to the Internet, smartphones, and mobile-based banking change customer shopping intentions. As a crucial component of financial technology (Fintech), mobile wallets enable customers to shop via smartphones. Mobile wallets present a cashless transactional method, costefficient services, and traceable options that improve sustainability in payment services. Over the last decade, mobile wallet services have evolved and attracted considerable attention from customers and companies. Due to the need for a comprehensive mobile wallet literature survey, this article aims at filling this research gap by covering articles published between 2012 and 2022 over the Scopus, Web of Science, and Science Direct databases. A clear filtering policy was conducted to observe the related article topics. Thus, 128 articles that met the inclusion and exclusion criteria were analyzed. Moreover, the articles were initially classified into three main groups, which was performed via scanning and categorizing all studies in the last ten years from different databases. In addition, the literature was systematically reviewed, providing a better understanding of mobile wallets and contributing to the literature by researching how this service can be improved for payment services with a focus on sustainability. The conducted literature review revealed that mobile wallets could be promoted in terms of environmental traceability, customer lifetime value, and security.en_US
dc.identifier.citationHopalı, E., Vayvay, Ö., Kalender, Z. T., Turhan, D. & Aysuna, C. (2022). How do mobile wallets improve sustainability in payment services? A comprehensive literature review. Sustainability, 14(24), pp. 1-30. https://doi.org/10.3390/su142416541en_US
dc.identifier.doi10.3390/su142416541en_US
dc.identifier.endpage30en_US
dc.identifier.issn2071-1050
dc.identifier.issue24en_US
dc.identifier.scopus2-s2.0-85144831550en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.startpage1en_US
dc.identifier.urihttps://doi.org/10.3390/su142416541
dc.identifier.urihttps://hdl.handle.net/20.500.13055/329
dc.identifier.volume14en_US
dc.identifier.wosWOS:000903452900001en_US
dc.identifier.wosqualityQ2en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynak.otherSCI-E - Science Citation Index Expandeden_US
dc.institutionauthorVayvay, Özalp
dc.language.isoenen_US
dc.publisherMultidisciplinary Digital Publishing Institute (MDPI)en_US
dc.relation.ispartofSustainabilityen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectMobile Walleten_US
dc.subjectE-Walleten_US
dc.subjectSustainabilityen_US
dc.subjectLiterature Reviewen_US
dc.titleHow do mobile wallets improve sustainability in payment services? A comprehensive literature reviewen_US
dc.typeArticleen_US
dspace.entity.typePublication

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