Interpersonal conflicts in nursing through the lens of senior nursing students: A qualitative study

Basit Öğe Kaydı
dc.authorid0000-0002-0411-0886
dc.contributor.authorAydoğdu, Ana Luiza Ferreira
dc.contributor.authorDişbudak, Büşra
dc.date.accessioned2024-09-16T07:36:24Z
dc.date.available2024-09-16T07:36:24Z
dc.date.issued2025
dc.departmentFakülteler, Sağlık Bilimleri Fakültesi, Hemşirelik Bölümü
dc.description.abstractBackground Unmanaged interpersonal conflicts emerge as significant obstacles for the nursing team during daily duties. Observations and discussions with nursing undergraduate students determined the need to explore their perspectives on conflict management in greater depth. Objective To investigate the perspectives of senior undergraduate nursing students on conflicts experienced by nurses during clinical practice, as well as the strategies employed to manage these conflicts. Design This is a qualitative descriptive study. Participants The study involved written interviews with 31 senior undergraduate nursing students from a university in Istanbul, Turkey. Methods Data were collected between November 23, 2023, and December 4, 2023. Thematic analysis was used. Results Four themes emerged: (1) Causes of conflicts, (2) Methods for resolving conflicts, (3) Nurse managers' approaches, and (4) Student learning through observation. The themes were organized under 13 sub-themes: ineffective communication, absence of a singular goal, misunderstanding in role boundaries, and lack of professionalism (first theme); transparent communication, absolute loss, integration, and softening (second theme); autonomy in conflict resolution and seeking other professionals to manage conflicts (third theme); positive side of the conflict, negative side of the conflict, and how I would act if I were the nurse manager (fourth theme). Conclusions Nursing students know that staff nurses and nurse managers play crucial roles in conflict management. Communication issues were identified as significant causes of conflicts. Open communication and the active involvement of nurse managers were determined as essential for effective conflict resolution. Positive outcomes of conflicts included changes in attitudes; however, conflicts were also acknowledged as contributors to workplace stress. The study underscores the importance of equipping nurses with conflict resolution skills through practical educational approaches.
dc.identifier.citationAydoğdu, A.L.F., & Dişbudak, B. (2025). Interpersonal conflicts in nursing through the lens of senior nursing students: A qualitative study. Nurse Education Today, 144, pp. 1-9. https://doi.org/10.1016/j.nedt.2024.106398
dc.identifier.doi10.1016/j.nedt.2024.106398
dc.identifier.endpage9
dc.identifier.issn1532-2793
dc.identifier.issn0260-6917
dc.identifier.pmidPMID: 39299020
dc.identifier.scopus2-s2.0-85204025366
dc.identifier.scopusqualityQ1
dc.identifier.startpage1
dc.identifier.urihttps://doi.org/10.1016/j.nedt.2024.106398
dc.identifier.urihttps://hdl.handle.net/20.500.13055/785
dc.identifier.volume144
dc.identifier.wosWOS:001318331500001
dc.identifier.wosqualityQ1
dc.indekslendigikaynakPubMed
dc.indekslendigikaynakScopus
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynak.otherSCI-E - Science Citation Index Expanded
dc.indekslendigikaynak.otherSSCI - Social Science Citation Index
dc.institutionauthorAydoğdu, Ana Luiza Ferreira
dc.institutionauthorid0000-0002-0411-0886
dc.language.isoen
dc.publisherElsevier
dc.relation.ispartofNurse Education Today
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectConflict Management
dc.subjectEducation
dc.subjectQualitative Research
dc.subjectNurse Administrators
dc.subjectNursing Students
dc.titleInterpersonal conflicts in nursing through the lens of senior nursing students: A qualitative study
dc.typeArticle
dspace.entity.typePublication

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